Service and Warranty Policy

❖Warranty Repairs:

Furuno USA will repair equipment under warranty for a period of two (2) years for parts and labor from date of purchase or installation. The warranty start date may not exceed eighteen (18) months from the original date of purchase by a dealer from Furuno USA and applies to new equipment properly installed and operated in accordance with Furuno USA’s published instructions.

Any products returned by mail or parcel service must be securely packaged and sent pre-paid to Furuno USA. RMA (Return Merchandise Authorization) is required for all returns and can be obtained via our website (www.FurunoUSA.com). Insurance is recommended but not required. Please be advised that Furuno USA is not responsible for any damage incurred during shipping. The serial number of the unit and/or a copy of the original sales receipt must be provided to confirm warranty status. Repairs are completed on a first-come, first-served basis.

Please be advised to remove all non-Furuno extraneous items from the unit such as chart cards, custom brackets, or mounts. Furuno USA does not assume responsibility for missing or damaged chart cards or custom-made parts included with the unit.

Equipment repaired by Furuno USA under warranty will be returned by the same method of shipping received. Furuno will pay matching shipping up to “Three-Day” shipping cost ONLY. One- or Two-Day delivery may be requested at the dealer’s or customer’s expense. Incoming freight to Furuno USA is not covered by our warranty.

Any item that has been returned to Furuno USA for warranty repair and is found to be working properly may be billed for a minimum of one (1) hour labor at $140/hour even though the equipment may still be within the warranty period. If a repaired unit is returned to the dealer and does not work, a Furuno USA Service Manager should be notified immediately. Any claims submitted for repairs on equipment received from the Furuno USA Service Department without the specific authorization by a Furuno USA Service Manager will not be honored.

❖Furuno Limited Warranty:

Only an Authorized Furuno USA Dealer can perform warranty repairs. Furuno USA’s Limited Warranty provides a two (2) years parts and labor guarantee on all products from the date of purchase or installation, not to exceed eighteen (18) months from original date of shipment by Furuno USA. Magnetrons and Microwave devices (MICS) are limited to one (1) year parts and labor. Transducers are limited to two (2) years parts only warranty. Please note that any cost associated with transducer replacement, other than the cost of the transducer itself, is specifically excluded from this warranty. Products or components represented as being waterproof (as defined by the US Coast Guard waterproof specifications CFR46) are guaranteed to be waterproof for two (2) years. The warranty policy does not cover water intrusion caused by high-pressure water sprayers or submersion or corrosion damage due to improper placement/installation.

Products qualifying for warranty repair will either be repaired or replaced with new or refurbished parts or product, or an equivalent product, at the sole discretion of Furuno USA, Inc. Warranty repairs are covered by the warranty terms and conditions for the remainder of the original product’s warranty period unless otherwise specified. Ownership of all parts removed for the purpose of effecting warranty repairs transfers back to Furuno USA, Inc. Onboard warranty and travel time is only available if equipment was installed by an Authorized Furuno Reseller/Installer.

This warranty covers defects in material or workmanship only. Sea-trials, boat haul-out, equipment removal and reinstallation, commissioning fees, and adjustments, alignment and calibration normally made during installation set-up are not covered. Routine maintenance or replacement of consumable items such as fuses, lamps or recording paper are not covered by this warranty. Problems relating to accident, negligence, abuse, misuse, improper installation, power spikes, vandalism, or water ingress are not covered. Non-factory approved alterations, modifications, or improper opening/repair by a non-Authorized Furuno Dealer may void this warranty. Damage to a product that has been connected to power and/or data cables that are not supplied by Furuno is not covered. Damage that occurs due to acts of God or weather phenomena such as lightning or flood, is not covered. Shipping damage is also not covered under warranty and should be addressed in accordance with the shipping policies of the Carrier Company. This warranty does not cover incorrectly specified products or transducers, incorrect transducer installation, transducer aeration complications, RF interference from/due to improperly installed equipment, existing onboard electrical system noise, stray voltages, chart cartography discrepancies, and units subjected to and/or connected to the incorrect voltage supply level or voltage type. The warranty policy does not cover LCD products that exhibit faulty pixels that are within technical specifications as determined by Furuno or Furuno’s approved LCD supplier. Installations not in accordance with the guidelines outlined in the Furuno Operator/Installation Manual will nullify the warranty. This limited warranty does not extend to any unit that has been modified or altered by anyone other than Furuno USA or to any unit that the serial number has been removed, defaced or changed.

Modifications for performance upgrades (software) will not be covered under warranty unless otherwise stated in a bulletin or where Furuno USA determines it necessary for the proper operation and function of the unit. In the event a modification is needed to ensure proper use, operation, or safety, Furuno USA will choose to either perform the work in our shop or provide the dealer with the part(s) and make an allowance for dealer labor costs if the unit is under warranty.

If there is any question regarding warranty status, contact the Warranty Administrator or Service Manager at Furuno USA with the model and serial number of the unit to determine if the unit is under warranty. If not registered, the dealer must have the equipment owner provide a proof of purchase showing purchase place, invoice, date, model and serial number or installation invoice with same information. The dealer must then submit a properly filled out NMEA Warranty Claim Form to the Warranty Administrator at the Camas facility within thirty (30) days from the date of repair.

❖Warranty Limits:

Warranty repair limits on RADAR, NAVNET, SONAR, Autopilots, SATCOMS, WASSP, GMDSS and GMDSS compliant SSB radios are as follows:

• Onboard time: Maximum of four (4) hours at dealer shop rate not to exceed $140/hour.
• Travel time: Maximum of two (2) hours at dealer shop rate not to exceed $65.00/hour. •
• Travel expense: Maximum one hundred (100) miles roundtrip at $0.65/mile

Warranty limits on Sounders and Navigational Equipment/Plotters with a 10” screen or above (FCV295, FCV1150), MU Monitors and DFF3/DFF3D/DFF3-UHD are as follows:

• Onboard time: Maximum of two (2) hours at dealer shop rate not to exceed $140.00/hour.
• Travel time: Maximum of two (2) hours at dealer shop rate not to exceed $65.00/hour.
• Travel expense: Maximum of one hundred (100) miles roundtrip at $0.65/mile.

Warranty limits on all equipment listed below have a maximum of two (2) hours at dealer shop rate not to exceed $140.00/hour with no travel time or expenses.

200WX/220WX FCV588/800 GP1871F/GP1971F
BBDS1 FCV628/600 HUB101/102
FMD1835 LH5000 FA40/70
FM8900S NX700 SCX20/21
DFF1-UHD GP170/GP170D PG500R/PG700

Warranty limits on all equipment listed below have a maximum of one (1) hour at dealer shop rate not to exceed $140.00/hour with no travel time or expenses.

GP330B FI70 NX300/NX700 MCU controllers
GP33/GP39 RD33 BBWX4 IP Video devices

Please inquire with the Warranty Administrator regarding any equipment or accessories not listed above. Expenses for meals, tolls, launch services, docking fees, aircraft or vehicle rental, ferries, lodging, local taxes, taxis, or public transportation, etc. are specifically not covered. Customs fees, shipping, communication charges and service agent costs are specifically excluded from coverage and the sole responsibility of the owner. In addition, warranty does not cover fees associated with hauling, shipping, or towing a vessel to an Authorized Furuno Dealer.

Warranty labor rates are fixed and are not to be exceeded by overtime work. Work that may exceed warranty limits MUST have prior authorization from a Furuno USA Service Manager or Warranty Administrator in the form of an AUTHORIZATION NUMBER. Dealers contact with factory service and/or technical assistance in conducting warranty repairs is, under no circumstances, to be considered a waiver of the maximum hour limitation. Furuno USA’s maximum liability shall not, in any case, exceed the contract price for the products claimed to be defective.

❖Warranty Service in Foreign Ports:

Furuno USA’s warranty is valid in foreign ports under the same terms, conditions, and limitations of the USA version with exception to gray market exports. If warranty service is required while in a foreign port, the customer should contact the authorized Furuno agent in that area. They will, in turn, contact Furuno USA’s Deep-Sea Department for authorization and assistance.

In the event of a foreign flag vessel seeking warranty service at a US or Canadian port, please contact Furuno’s Deep Sea Service Coordinator for authorization and assistance prior to attending the vessel.

❖Warranty Registration Process:

To register product for warranty, as well as to see the complete warranty guidelines and limitations, please visit www.FurunoUSA.com and click on “Get Support”. To expedite repairs, warranty service on Furuno equipment is provided through its authorized dealer network. If this is not possible or practical, please contact Furuno USA, Inc. to arrange warranty service.

Furuno USA Warranty is transferable; however, the original registration date will remain as the start of the warranty period.

Equipment warranties are filed by serial number. Whenever warranty inquiries are made, please have the serial number(s) available.

❖Warranty Labor Invoicing Procedure:

The NMEA Standard Warranty Claim Form must be used for all warranty labor claims. Claims must be completed and mailed to Furuno USA to the attention of the Warranty Administrator. The NMEA Warranty Claim form should include the following: serial number, model number and vessel name, as well as the owner’s name and address. A copy of the dealer’s work order/service report must also be attached. A detailed description of the failure and resolution must be included in this information.

All information on the Warranty Claim Form must be completed in English and be clearly legible. Inaccurate, missing, or ambiguous information or submitted on anything other than the NMEA Standard Warranty Claim Form will result in delays and may invalidate the claim. Authorized Dealers can locate the NMEA Claim Form under the Policies and Forms tab (Service and Warranty Policy) on the Furuno webpage under the Dealer Dashboard.

Warranty labor claims must be submitted within thirty (30) days of the repair. Claims submitted after this period may be rejected.

❖Warranty Parts, Equipment Replacement and Returns:

Furuno USA invoices sent out with warranty replacement parts will usually indicate “Credit upon return of defective part”. However, this credit is subject to the requirements and guidelines set forth in this service policy statement.

It is Furuno USA’s option to either repair or replace any unit or part that fails within the limits of the Warranty Policy. Ordering a warranty replacement, serial number verification or receipt of an RMA number does not guarantee warranty credit on a returned item. Furuno USA reserves the right to inspect parts removed and replaced under a warranty claim. Defective units and parts should be sent freight prepaid to the Camas facility for inspection.

Furuno USA maintains the option of testing all parts or units returned as defective and returning non-defective parts or repaired units to the dealer without warranty credit. Furuno USA may return the part or unit to stock and credit the dealer less the shop check-out or restocking fee minus the cost of any missing items.

Parts used out of a dealer’s stock for warranty repair will be replaced after factory evaluation. Do not invoice Furuno USA for these parts. Return the defective part(s) with a fully completed Return Material Authorization (RMA) form and the RMA number written on the box. Instructions for filling out the RMA request form and a copy of the form are on the Dealer Dashboard section of our website. A fully completed RMA form should identify the part being returned, the serial number and model of the unit repaired, a detailed description of the nature of failure, and what action Furuno USA is expected to initiate (credit or replacement). Note that “Out of Box Failure” or “Defective” is not a sufficient explanation of the problem.

If credit is requested, the Furuno USA invoice number, sales order number or P.O. number under which replacement parts were received must also be included. Without this information, processing cannot continue. An RMA form without an authorized signature and RMA number is invalid. Products returned to Furuno USA without an RMA number may be rejected and returned to sender. RMA numbers are valid for 6 weeks from the date of issuance. Units or parts must be returned to Furuno USA within this period, or the RMA will be cancelled. It is not necessary to return any part with a dealer cost of less than $50.00. Simply include it with the NMEA claim form indicating “Part Less Than $50” and request either credit or replacement.

Furuno will pay up to Three Day Shipping cost only for parts ordered for warranty repair. One- or Two-day delivery may be requested at the dealer’s expense.

All defective parts, including software, must be returned within thirty (30) days of the repair in order to be considered for warranty credit.

All replacement parts are covered by a ninety (90) day replacement warranty beginning from the date the part was sent from Furuno USA (note that this includes the dealer’s shelf time). Any failure of replacement parts must be reported to a Furuno USA Service Manager as quickly as possible. Upon return of a failed replacement part, indicate on the RMA request this is a “Parts Warranty” only and include a detailed description of the failure. This warranty covers the replacement of the part only and does not cover reimbursement of any associated labor charges.

If a dealer orders parts for a repair with the idea of “swapping parts” until the defective part is located, all opened (tried but good or not needed) parts will be subject to a $70-$140 shop retest or up to a 15% restocking fee. Any repairs that are required will be billed to the dealer. Magnetrons, MICs, motors and cables that have been installed, but not used for a repair, or used for testing purposes may not be returned for credit.

❖Non-Warranty Repairs:

Non-Warranty repairs are on a time and materials basis. Furuno USA will provide, if requested, an estimate of repair charges at the shop labor rate of $140.00 per hour (with a one hour minimum) whether the equipment is repaired or returned as received. If requested, defective parts that have been replaced will be returned when the equipment is returned. Repairs are completed as received, on a first-come, first-served basis.

Please be advised to remove all non-Furuno extraneous items from the unit such as chart cards, custom brackets, or mounts. Furuno USA does not assume responsibility for missing or damaged chart cards or custom-made parts included with the unit.

Equipment sent to Furuno USA for repair must be sent freight prepaid. Insurance is recommended but not required (see Shipping Policy). Return shipping charges are added to the final bill. Unless requested otherwise, repaired equipment will be returned by the same shipping method used to send it to Furuno USA. However, if the unit is sent to Furuno USA via U.S. Mail we reserve the right to return it via another method. Furuno USA discourages using the U.S. Mail due to the ineffectiveness of tracking many of these shipments. Repairs are warranted for ninety (90) days from shipment date and are limited to the parts replaced by Furuno USA.

❖Parts Ordering:

One of the functions of the Order Service/Parts Department is to provide prompt and accurate service to our Dealers when they need parts. It is essential that you have the Furuno Part number available when ordering parts. If you do not have the Furuno Part number, please fill out a “Parts Research Request” form. Many PCBs have “type” numbers on them that have prefixes and suffixes that may prevent the part from working properly unless you specify the correct part number. It is also helpful to have the serial number of the unit to be repaired available if possible. For some units, it is imperative to know the serial number range for a correct part to be shipped.

❖RMA Process:

When returning items to Furuno USA for credit or warranty replacement you must receive an RMA number prior to returning the product. RMA numbers are also required for repairs. An RMA number can be obtained from our website, or an RMA request form can be filled out and emailed to RMA@furuno.com. Address packages to Furuno USA Camas Facility (Attn: Returns) and be sure to write the RMA number on the box.

An RMA number does not guarantee credit on a returned item, nor does it guarantee there will not be a restocking or retest fee.

Products returned for credit without an RMA request form may be rejected and returned to sender with freight billed to the dealer. RMA numbers are valid for 6 weeks from date of issuance. Units or parts must be returned to Furuno USA within this period, or the RMA will be cancelled.

Any questions or concerns, please contact our Warranty Department:

Furuno USA FAX: 360-833-5195
4400 NW Pacific Rim Blvd. Email: warranty@furuno.com
Camas, WA 98607
Attn: Warranty

(Last revision: Dec 15, 2023)